Privacy Policy


Company: Altus Health & Performance Ltd (“Altus Performance”)
Website: www.altusperformance.uk
Contact: info@altusperformance.uk

1. Introduction

Altus Health & Performance Ltd (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This policy explains how we collect, use, and store your data when you visit our website, purchase coaching services, or interact with our online platforms.

2. Information We Collect

We may collect and process the following types of information:

  • Personal details: name, email address, phone number, date of birth, and address (where provided).

  • Health and fitness information: shared voluntarily for coaching purposes.

  • Payment details: processed securely through Stripe and Trainerize , we do not store or access your full card details.

  • Website usage data: including cookies, IP address, and analytics to improve user experience.

3. How We Use Your Information

We use your information to:

  • Deliver and personalise your coaching program.

  • Communicate with you regarding your training, payments, and progress.

  • Improve our services and user experience.

  • Comply with legal or tax obligations.

We will never sell or share your data with external parties for marketing purposes.

4. Data Storage & Security

All personal data is stored securely in line with UK GDPR requirements.
Access to your data is limited to authorised staff and systems necessary to deliver your service (e.g., Trainerize, Stripe, email).

We take all reasonable steps to protect your information from unauthorised access, alteration, or disclosure.

5. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent for marketing or communication.

  • Request data transfer to another provider.

To exercise these rights, please email info@altusperformance.uk.

6. Cookies

Our website uses cookies to improve performance and personalise content.
You can adjust or disable cookies in your browser settings at any time.

7. Third-Party Services

We use the following trusted partners to deliver our services:

  • Trainerize – for program management and coaching communication.

  • Stripe – for secure payment processing.

  • Squarespace – for website hosting.

Each partner operates under their own privacy policy and data protection framework.

8. Data Retention

We keep your data only as long as necessary to deliver our services or meet legal obligations.
Inactive accounts and client data are deleted or anonymised after a reasonable period.

9. Updates to This Policy

We may update this policy occasionally to reflect legal or operational changes.
The latest version will always be available on this page.

10. Contact Us

If you have any questions about how we handle your data, contact us at:
📧 info@altusperformance.uk

Company Information

Altus Performance is operated by Altus Health & Performance Ltd,
Registered in England and Wales | Company No. [16839709]
Registered Office (correspondence only): Eastbourne, East Sussex